Frequently Asked Questions
ABOUT THE PRODUCT
Q: How is Trail Armour different from regular lip balm?
A: Trail Armour uses film-forming technology to create an invisible, breathable barrier that protects against windburn for 8+ hours. Trail Armour actually shields your lips from wind and weather.
Q: How long does it last?
A: Beta testers report 8+ hours of protection during outdoor activities, with some reporting the product still on their lips even after 24 hours. Most people apply once before heading out and don't need to reapply.
Q: Will it melt in my pocket or gear bag?
A: No. The formula is specifically designed to stay solid in Australian temperatures. It won't melt in your pocket, backpack, gear bag, or vehicle—even in 32°C+ heat.
Q: Does it have a white cast?
A: No. Trail Armour is completely clear—no white residue or visible product on your lips.
Q: Is it sticky or greasy?
A: No. It absorbs quickly and forms a smooth, comfortable barrier. Not sticky, not greasy.
Q: Why does it feel different from regular lip balm?
A: That's the film-forming technology at work! Trail Armour creates a breathable, protective barrier that bonds to your lips. It feels lighter and less greasy than regular lip balm because it's designed to protect, not just moisturize.
Q: Can I use it daily?
A: Absolutely! While it's engineered for long hours outdoors, Trail Armour works brilliantly for daily use—whether you're spending all day outside or just need reliable protection for errands on a windy day.
Q: I'm not an athlete - is this for me?
A: Yes! it's perfect for anyone spending time outdoors. Whether you're riding horses, running trails, cycling, hiking, or just living your life outside, the 8+ hour film-forming protection works the same.
INGREDIENTS & SAFETY
Q: What are the key ingredients?
A: Trail Armour contains 21 premium ingredients including moringa oil, sea buckthorn oil, raspberry seed oil, CoQ10, tamanu oil, rice bran wax, and vitamin E. Full ingredient list is available on each product page.
Q: Is it natural/organic?
A: Trail Armour uses a blend of natural and synthetic ingredients. The film-forming technology requires specific synthetic silicones, but we've paired them with premium natural oils and plant-based ingredients for the best performance.
Q: Is it vegan?
A: No, Trail Armour contains beeswax and lanolin for their superior protective properties.
Q: Are there any allergens?
A: Contains beeswax and lanolin. Full ingredient lists are available on each product page.
Q: Is it tested on animals?
A: No. Trail Armour is not tested on animals (unless you count horses—our beta testers definitely had opinions! 🐴).
Q: Does it provide sun protection?
A: Trail Armour contains raspberry seed oil which has natural sun-protective properties, but it is not a sunscreen. We recommend using dedicated SPF protection on your face and lips for extended sun exposure.
ORDERING & SHIPPING
Q: What's the difference between Early Riders and regular launch?
A: Early Riders launched December 16, 2025. Get 10% off with code EARLYRIDER while supplies last. This is your chance to be among the first to experience Trail Armour's 8+ hour protection.
Q: When will my order ship?
A: Orders ship within 2-3 business days. You'll receive tracking information via email as soon as your order is dispatched.
Q: Do you ship internationally?
A: Currently we ship within Australia and New Zealand only. International shipping to other countries is planned for 2026—join our email list to be notified when it's available.
Q: Can I buy wholesale/bulk for my club or team?
A: Yes! Contact us at alana@trailarmour.com.au for wholesale pricing and minimum order quantities.
SIZE & VALUE
Q: Which size should I buy?
A: If you're trying Trail Armour for the first time or want something compact for your gear bag, start with the tube. If you use lip protection regularly or want the best value, the tin is your best choice.
PRODUCT PERFORMANCE
Q: What conditions was it tested in?
A: Beta testing is ongoing across diverse Australian conditions including:
- Coastal environments (ocean wind and salt spray)
- Mountain trails (high altitude and temperature extremes)
- Desert conditions (heat and dust)
- Rainforest humidity
- Multi-day outdoor adventures
From Queensland heat to Victorian cold, Trail Armour is performing consistently.
Q: Can I use it with other lip products?
A: Yes, though Trail Armour works best on clean, dry lips. You can apply lip balm underneath if desired, then apply Trail Armour on top for wind and weather protection.
Q: What if I'm allergic to one of the ingredients?
A: Please review the full ingredient list on the product page before purchasing. If you have known sensitivities, we recommend patch testing on a small area first.
RETURNS & SATISFACTION
Q: What's your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us at alana@trailarmour.com.au for a full refund on unused products in original packaging.
Q: What if my order arrives damaged?
A: Contact us immediately at alana@trailarmour.com.au with photos and we'll send a replacement at no cost to you.
STILL HAVE QUESTIONS?
Contact us:
📧 Email: alana@trailarmour.com.au
📱 Instagram: @trailarmour
👍 Facebook: Trail Armour
We respond within 24 hours!